Remote Support Service

Cowan IT can offer a unique support service. This allows our support team to connect to your machine and resolve any issue you may have.

This service involves the client downloading a piece of “run once” software. When downloaded, the software connects to Cowan IT support centre and allows a support operative to remotely control your machine.

You remain completely in control at all times and can disconnect the session at any time. The software does not remain on your machine and must be downloaded again if you want Cowan IT to connect to your machine again.

Cowan IT feel that a user would only be willing to download software from us and allow us to control their machine once they have confidence in Cowan IT. Who we are and what we offer.

For that reason we ask that you Contact us first in order to gain access to our secure area, to discuss your requirements and where the software can then be downloaded.